Privacy Policy

This Privacy Policy outlines how Dendera collects, uses, and protects your personal information in compliance with applicable data protection laws and gambling regulations in Australia. Dendera is licensed by Curacao eGaming, ensuring that our operations adhere to stringent legal standards.

Data Collection

At Dendera, we collect various types of personal information from our users to facilitate a safe and engaging online pokies experience. The data we may collect includes:

• Registration Data: When you create an account, we collect personal details such as your name, date of birth, address, and contact information.
• Payment Details: We require financial information to process transactions, including credit card information and other payment methods you may use.
• Technical Logs: We gather data related to your use of our platform, such as IP addresses, browser types, and device identifiers. This information helps us improve our services and ensure security.
• Cookies: Our website uses cookies to enhance user experience and analyze usage patterns. For further details, please refer to our Cookie Policy section below.

Purpose of Data Usage

Dendera uses the collected personal data for several purposes, including but not limited to:

• Account Management: To manage your account, provide customer support, and facilitate transactions.
• Marketing Communication: With your consent, we may send you promotional materials and updates about our services, including new online pokies and special offers.
• Anti-Fraud Checks: To protect against fraudulent activities, we perform regular checks and monitor transactions to ensure the integrity of our platform.
• AML Compliance: Dendera is committed to adhering to Anti-Money Laundering regulations, ensuring that all financial transactions are legitimate and traceable.
• KYC Procedures: We implement Know Your Customer (KYC) measures to verify your identity and ensure that you are of legal gambling age.

Data Sharing

We may share your personal data with third parties in the following circumstances:

• Payment Providers: To process your transactions, we share necessary information with financial institutions and payment processors.
• Verification Partners: We collaborate with external partners to verify your identity and ensure compliance with our internal policies.
• Regulatory Authorities: If required by law or regulation, we may disclose your information to legal authorities or regulatory bodies for compliance and investigation purposes.

User Rights

As a user of Dendera, you have certain rights regarding your personal data, including:

• Access to Personal Data: You have the right to request a copy of the personal information we hold about you.
• Request Deletion: You may ask us to delete your personal data under certain conditions, such as when it is no longer necessary for the purposes for which it was collected.
• Restrict Processing: You have the right to request that we restrict the processing of your personal data under specific circumstances.

To exercise these rights, please contact our support team.

Cookie Policy

Dendera uses cookies to improve the functionality and performance of our website. Cookies are small text files stored on your device when you visit our site. We use the following types of cookies:

• Essential Cookies: These are necessary for the operation of our website, allowing you to navigate and use its features securely.
• Analytical Cookies: These cookies help us analyze how our website is used, enabling us to improve our services and enhance user experience.

You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may affect your experience on our site.

Data Security

We take the security of your personal data seriously and implement appropriate technical and organizational measures to protect it against unauthorized access, loss, or theft. Our security protocols are regularly reviewed and updated to ensure the highest level of data protection.

Changes to this Privacy Policy

Dendera reserves the right to update this Privacy Policy periodically. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please reach out to our support team. We are here to assist you with any inquiries you may have related to your personal data and privacy rights.

This Privacy Policy is effective as of the date specified at the top of this document. By using our services, you consent to the collection and use of your personal data as outlined in this policy.